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Last Revised on: 1/01/2020

This Privacy Policy for California Residents (“California Privacy Policy”) supplements the information contained in Neighborly’s primary privacy policy. Dwyer Franchising LLC d/b/a Neighborly (“we,” “us,” or “our”) has adopted this California Privacy Policy in accordance with the notice requirements under the California Consumer Privacy Act of 2018, as amended (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this California Privacy Policy.

This California Privacy Policy is parallel in scope to our privacy policy.

Table of Contents

Definitions Specific to this Policy

The Personal Information We Collect and Disclose

Verification Process

Definitions Specific to this Policy

The CCPA includes definitions for terms specific to this California Privacy Policy that do not apply to Neighborly’s privacy policy, including the following terms:

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information obtained from government records; de-identified or aggregated consumer information that cannot be reconstructed to identify you; any information covered under the Gramm-Leach-Bliley Act or the California Financial Information Privacy Act, activities covered by the Fair Credit Reporting Act, or protected health information as defined under the Health Insurance Portability and Accountability Act.

“Sale” or “sell” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.

“Service Provider” means a sole proprietorship, partnership, limited liability company, corporation, association, or other legal entity that is organized or operated for the profit or financial benefit of its shareholders or other owners, that processes information on behalf of a business and to which the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.

“Third Party” means a person or entity who is not a business that collects Personal Information from consumers, as defined in the CCPA, and to whom the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.

The Personal Information We Collect and Disclose

The chart below shows the categories of Personal Information we may collect; examples of the type of Personal Information in each category; all types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected; and all types of third parties with whom that category of Personal Information is shared.

As this chart shows, we disclose certain Personal Information to third parties for a business purpose. We also sell certain Personal Information to third parties. We do not sell the personal information of minors under 16 years old without affirmative authorization. This information covers the past 12 months.

Categories of Personal Information

Examples:

Types of Sources from which this Category of Personal Information Is Collected

Business Purpose(s) for Collection

Types of Third Parties with Whom this Category of Personal Information Is Sold and/or Disclosed

Unique identifiers

Name, signature, address, telephone email, account name, SSN, DL number, passport number, online identifier, or IP address.

Website lead forms and point-of-sale (POS) systems.

To provide the requested information, products, or services.

Business intelligence and analysis.

Customer relationship management (CRM) and marketing communications.

Feedback collection.

Digital advertising, social media partners, and data append.

CRM.

Call centers.

Government ID number

Social security number, passport number, driver’s license, or state identification card number.

Not collected.

N/A

N/A

Physical description

Physical characteristics or description.

Not collected.

N/A

N/A

Financial information

Bank account number, credit card number, debit card number, or any other financial information.

Not collected.

N/A

Neighborly doesn't supply financial information to call centers, but its franchisees may provide it via granted access rights to their POS.

Health/medical

information

Medical information, or health insurance information.

Not collected.

N/A

N/A

Insurance information

Insurance policy number, health insurance information.

Point-of-sale system.

Business intelligence and analysis.

N/A

Protected class data

Characteristics of protected classifications under California or federal law, including race, ancestry, national origin, age (40 years or older), marital status, sex, sexual orientation, medical condition, disability, genetics, and veteran or military status.

Third-party data append partner.

Business intelligence and analysis.

N/A

Purchase history

Commercial information, including records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Point-of-sale system.

Business intelligence and analysis.

CRM

Neighborly doesn't supply financial information to call centers, but its franchisees may provide it via granted access rights to their POS.

Biometric data

The imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings,
faceprint, voiceprint, keystroke patterns or rhythms, gait
patterns or rhythms, and sleep, health, or exercise data.

Not collected.

N/A

N/A

Internet activity

Internet or other electronic network activity information including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.

Website analytics and data solutions.

Business intelligence and analysis.

Digital advertising partners.

Geolocation data

Geolocation data.

Website.

Point-of-sale system.

To provide relevant location-based service options.

Business intelligence and analysis.

Neighborly doesn't supply financial information to call centers, but its franchisees may provide it via granted access rights to their POS.

Audio, visual, olfactory information

Audio, electronic, visual, thermal, olfactory, or similar information.

Not collected.

N/A

N/A

Employment information

Professional or employment-related information.

Not collected.

N/A

N/A

Education information

Personally identifiable education information that isn't publicly available (e.g. grades, financial aid).

Not collected.

N/A

N/A

Inferences

Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Not collected.

N/A

N/A

The above information is for the prior calendar year.

Right to Opt-Out
You have the right to request that we do not sell Personal Information that we have collected. If you exercise that right, please note that pursuant to the CCPA we may have to subsequently inform you that you need to opt-in if the sale of your Personal Information is required to complete a transaction you have initiated. If opting-in is required, we will provide you with the necessary instructions.

  • If you would like to request that we do not sell your Personal Information pursuant to the requirements of the CCPA, start your webform submission request here or call 1-800-851-2230. The link will take you to an interactive web form that you can complete and submit to make a request for deletion. If you use the telephone number, you will be guided through a process that will allow you to submit a request.
  • You may also submit a request to opt-out by sending an email with the required information to the following email address [email protected].
  • If you use an authorized agent to submit your request to opt-out, we will request that the agent provide us with proof that he, she, or it has been authorized by you to act on your behalf. The CCPA requires you to provide the authorized agent written permission to exercise your rights under the CCPA.

If you opt-out of the sale of your Personal Information, we will wait at least 12 months before asking you if we may sell your Personal Information.

You have the right to opt-in to the sale of your Personal Information after you have opted out. If you would like to opt-in to the sale of your Personal Information, opt-in here or call 1-800-851-2230. Opting-in is a two-step process in which you will first clearly request to opt-in, and then separately confirm that choice.

Additional Information
If you would like additional information regarding our California Privacy Policy, please call 1-800-851-2230 or email us at [email protected].

Additional California Privacy Rights
California Civil Code Section § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to other parties for their direct marketing purposes. To make such a request, please send an email to [email protected] with the subject “Shine the Light Request.”

You may view our main privacy policy here or contact us at [email protected] or 1-800-851-2230 with any questions.

Changes to Our California Privacy Policy
Neighborly reserves the right to amend this California Privacy Policy at our discretion and at any time. When we make changes to this California Privacy Policy, we will post an updated notice on our website with the effective date.

Link to Go Back to Start of California Privacy Policy:
California Privacy Policy